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Project Management and Customer Service
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Lateral Approach to Managing Projects: Simple Principles for Achieving High Customer Satisfaction and Mutual ProfitabilityLateral Approach to Managing Projects: Simple Principles for Achieving High Customer Satisfaction and Mutual Profitability by Ho Wing Sit
Buy new: $15.56 / Used from: $0.18
A Guide to the Project Management Body of Knowledge: (Pmbok Guide)A Guide to the Project Management Body of Knowledge: (Pmbok Guide)
Buy new: $37.79 / Used from: $30.88
The One-Page Project Manager: Communicate and Manage Any Project With a Single Sheet of PaperThe One-Page Project Manager: Communicate and Manage Any Project With a Single Sheet of Paper by Clark A. Campbell
Buy new: $12.09 / Used from: $7.27
Absolute Beginner's Guide to Project Management (2nd Edition)Absolute Beginner's Guide to Project Management (2nd Edition) by Greg Horine
Buy new: $16.05 / Used from: $12.42
Project Management: A Systems Approach to Planning, Scheduling, and ControllingProject Management: A Systems Approach to Planning, Scheduling, and Controlling by Harold Kerzner
Buy new: $67.04 / Used from: $50.00
Scrappy Project Management: The 12 Predictable and Avoidable Pitfalls Every Project FacesScrappy Project Management: The 12 Predictable and Avoidable Pitfalls Every Project Faces by Kimberly Wiefling
Buy new: $18.31 / Used from: $5.12
Fundamentals of Project Management (Worksmart)Fundamentals of Project Management (Worksmart) by James P. Lewis
Buy used from: $2.04
Making Things Happen: Mastering Project Management (Theory in Practice)Making Things Happen: Mastering Project Management (Theory in Practice) by Scott Berkun
Buy new: $27.65 / Used from: $15.50
Results Without Authority: Controlling a Project When the Team Doesn't Report to You -- A Project Manager's GuideResults Without Authority: Controlling a Project When the Team Doesn't Report to You -- A Project Manager's Guide by Tom Kendrick PMP
Buy used from: $13.95
The One Page Project Manager for IT Projects: Communicate and Manage Any Project With A Single Sheet of PaperThe One Page Project Manager for IT Projects: Communicate and Manage Any Project With A Single Sheet of Paper by Clark A. Campbell
Buy new: $13.82 / Used from: $11.00
Project Management: A Managerial ApproachProject Management: A Managerial Approach by Jack R. Meredith
Buy new: $148.00 / Used from: $18.99
The Principles of Project Management (SitePoint: Project Management)The Principles of Project Management (SitePoint: Project Management) by Meri Williams
Buy new: $26.76 / Used from: $7.15
The Art of Project Management (Theory in Practice (O'Reilly))The Art of Project Management (Theory in Practice (O'Reilly)) by Scott Berkun
Buy used from: $4.05
Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They KnowCustomer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know by Jeffery Gitomer
Buy new: $17.68 / Used from: $1.80
Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis MethodsMeasuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods by Bob E. Hayes
Buy new: $47.60 / Used from: $43.39
Customer Loyalty: How to Earn It, How to Keep ItCustomer Loyalty: How to Earn It, How to Keep It by Jill Griffin
Buy new: $15.14 / Used from: $4.04
Improving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement ProgramsImproving Your Measurement of Customer Satisfaction: A Guide to Creating, Conducting, Analyzing, and Reporting Customer Satisfaction Measurement Programs by Terry G. Vavra
Buy new: $36.40 / Used from: $4.45
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management SystemImproving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System by Michael D. Johnson
Buy new: $26.37 / Used from: $2.43
Customer Satisfaction: Tools, Techniques and Formulas for SuccessCustomer Satisfaction: Tools, Techniques and Formulas for Success by Craig Cochran
Buy new: $26.95 / Used from: $6.93
Customer Service Training 101: Quick and Easy Techniques That Get Great ResultsCustomer Service Training 101: Quick and Easy Techniques That Get Great Results by Renee Evenson
Buy used from: $0.01
Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series) by Robert Bacal
Buy used from: $0.24
Award Winning Customer Service: 101 Ways to Guarantee Great PerformanceAward Winning Customer Service: 101 Ways to Guarantee Great Performance by Renee Evenson
Buy used from: $1.21
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service OrganizationExceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Leonardo Inghilleri
Buy new: $13.33 / Used from: $9.63
Trading Risk: Enhanced Profitability through Risk ControlTrading Risk: Enhanced Profitability through Risk Control by Kenneth L. Grant
Buy new: $46.40 / Used from: $27.50
Relationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them ForeverRelationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever by Ian H. Gordon
Buy used from: $0.01