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David Kritzer's Class Reading List
By an Amazon.com customer
Business Etiquette: 101 Ways to Conduct Business with Charm and SavvyBusiness Etiquette: 101 Ways to Conduct Business with Charm and Savvy by Ann Marie Sabath
Buy used from: $0.01
Make the individual with whom you’re dealing feel as though he or she were the most important person in the world.
Businessspeak: Using the Gentle Art of Verbal Persuasion to Get What You Want at WorkBusinessspeak: Using the Gentle Art of Verbal Persuasion to Get What You Want at Work by Suzette Haden Elgin
Buy used from: $0.30
Brings home the importance of paying attention to communication styles.
The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials)The Effective Executive: The Definitive Guide to Getting the Right Things Done (Harperbusiness Essentials) by Peter F. Drucker
Buy new: $11.55 / Used from: $4.73
Getting results.
Flawless Consulting: A Guide to Getting Your Expertise UsedFlawless Consulting: A Guide to Getting Your Expertise Used by Peter Block
Buy used from: $0.36
The right way to work with clients, step-by-step.
How to Read a Person Like a BookHow to Read a Person Like a Book by Gerald Nierenberg
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Understanding body language.
How to Win Friends & Influence PeopleHow to Win Friends & Influence People by Dale Carnegie
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The classic book on interpersonal relations - and still operative after all these years.
The Secrets of Consulting: A Guide to Giving and Getting Advice SuccessfullyThe Secrets of Consulting: A Guide to Giving and Getting Advice Successfully by Gerald M. Weinberg
Buy new: $29.95 / Used from: $5.92
Dealing with irrational clients rationally.
SPIN-sellingSPIN-selling by Neil Rackham
Buy used from: $8.81
Breaks down how to ask questions.
Talking from 9 to 5: Women and Men at WorkTalking from 9 to 5: Women and Men at Work by Deborah Tannen
Buy new: $9.99 / Used from: $0.01
Women and men at work - what she meant is not what he heard and vice versa.
Trusted AdvisorTrusted Advisor by David H Maister
Buy used from: $10.51
How to handle yourself with customers.
You Can Negotiate AnythingYou Can Negotiate Anything by Herb Cohen
Buy new: $7.99 / Used from: $0.01
Win-win tactics for long-term relationships.
Dig Your Well Before You're Thirsty: The Only Networking Book You'll Ever NeedDig Your Well Before You're Thirsty: The Only Networking Book You'll Ever Need by Harvey Mackay
Buy new: $10.27 / Used from: $0.35
Creating Rainmakers: The Manager's Guide to Training Professionals to Attract New ClientsCreating Rainmakers: The Manager's Guide to Training Professionals to Attract New Clients by Ford Harding
Buy new: $29.70 / Used from: $9.95
Organizing Genius: The Secrets of Creative CollaborationOrganizing Genius: The Secrets of Creative Collaboration by Warren Bennis
Buy new: $11.96 / Used from: $0.09