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NCLA Leadership Institute Books Track II
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Building Great Customer Experiences, Revised EditionBuilding Great Customer Experiences, Revised Edition by Colin Shaw
Buy new: $27.52 / Used from: $4.34
Revolutionize Your Customer ExperienceRevolutionize Your Customer Experience by Colin Shaw
Buy new: $41.65 / Used from: $4.06
The DNA of Customer Experience: How Emotions Drive ValueThe DNA of Customer Experience: How Emotions Drive Value by Colin Shaw
Buy new: $40.18 / Used from: $22.32
The Experience Economy: Work Is Theater & Every Business a StageThe Experience Economy: Work Is Theater & Every Business a Stage by B. Joseph Pine
Buy new: $20.96 / Used from: $0.01
The Ultimate Question: Driving Good Profits and True GrowthThe Ultimate Question: Driving Good Profits and True Growth by Fred Reichheld
Buy used from: $0.93
Loyalty Rules: How Today's Leaders Build Lasting RelationshipsLoyalty Rules: How Today's Leaders Build Lasting Relationships by Frederick F. Reichheld
Buy new: $12.69 / Used from: $0.03
The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting ValueThe Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Frederick F. Reichheld
Buy new: $11.96 / Used from: $0.74
DELIVERING AND MEASURING CUSTOMER SERVICE - THIS ISN'T ROCKET SURGERY!DELIVERING AND MEASURING CUSTOMER SERVICE - THIS ISN'T ROCKET SURGERY! by RICHARD D. HANKS
Buy used from: $5.08
Good to Great: Why Some Companies Make the Leap... and Others Don'tGood to Great: Why Some Companies Make the Leap... and Others Don't by Jim Collins
Buy new: $17.99 / Used from: $2.98
Built to Last: Successful Habits of Visionary CompaniesBuilt to Last: Successful Habits of Visionary Companies by Jim Collins
Buy new: $18.34 / Used from: $7.50
The Leadership Challenge, 4th EditionThe Leadership Challenge, 4th Edition by James M. Kouzes
Buy new: $15.18 / Used from: $8.75
Leading at a Higher Level: Blanchard on Leadership and Creating High Performing OrganizationsLeading at a Higher Level: Blanchard on Leadership and Creating High Performing Organizations by Ken Blanchard
Buy used from: $0.17
The Secret: What Great Leaders Know - And DoThe Secret: What Great Leaders Know - And Do by Ken Blanchard
Buy used from: $0.50
Raving Fans: A Revolutionary Approach To Customer ServiceRaving Fans: A Revolutionary Approach To Customer Service by Ken Blanchard
Buy new: $12.97 / Used from: $0.01
Leading ChangeLeading Change by John P. Kotter
Buy new: $17.70 / Used from: $0.04
Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions (Kotter, Our Iceberg is Melting)Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions (Kotter, Our Iceberg is Melting) by John Kotter
Buy new: $11.57 / Used from: $2.28
The World Is Flat 3.0: A Brief History of the Twenty-first CenturyThe World Is Flat 3.0: A Brief History of the Twenty-first Century by Thomas L. Friedman
Buy new: $10.88 / Used from: $0.66
The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business EnvironmentThe Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment by Robert S. Kaplan
Buy new: $26.37 / Used from: $1.11
Strategy Maps: Converting Intangible Assets into Tangible OutcomesStrategy Maps: Converting Intangible Assets into Tangible Outcomes by Robert S. Kaplan
Buy new: $27.77 / Used from: $4.92
The Balanced Scorecard: Translating Strategy into ActionThe Balanced Scorecard: Translating Strategy into Action by Robert S. Kaplan
Buy new: $23.97 / Used from: $0.11