Product Description

The new edition of this bestseller explains how SAP Solution Manager supports application management professionals (project managers and project teams, quality managers, and administrators) during the entire life cycle of SAP solutions.

The book begins with a detailed overview of the innovative support concept, 'SAP Enterprise Support,' and provides readers with comprehensive coverage of all functional areas of SAP Solution Manager. Readers benefit from expert insights into the newest topics such as work centers and the Run SAP methodology. Then, explore how to use SAP Solution Manager for requirements analysis, design, setup and configuration, deployment, operations, and optimizing your solution.

Throughout the book you ll find in-depth usage examples with corresponding screenshots that highlight all key functions, including monitoring, service desk, change request management, root cause analysis, reporting, and the new quality management concept. In addition, you ll gain practical knowledge that you can leverage immediately from an entirely new chapter on the SAP ecosystem, complemented by insightful customer reviews.

Highlights:

• SAP Solution Manager in the Context of SAP Enterprise Support
• Work Centers
• Run SAP
• New Quality Management Concept
• Project Management
• Solution Documentation Assistant
• Test Management
• Business Process Change Analyzer
• Solution Monitoring and Reporting
• Issue Management and Service Desk
• Root Cause Analysis

Product Details

• Amazon Sales Rank: #147481 in Books
• Published on: 2009-01-01
• Original language: English
• Binding: Hardcover
• 547 pages

About the Author
Marc Oliver Schäfer works as a product manager of SAP Solution Manager and is concerned with the SAP Solution Manager Enterprise Edition as well as portfolio design.

As Vice President, Dr. Matthias Melich is responsible for worldwide product management in the field of E2E Solution Operations.