Product Description

Product Details

• Amazon Sales Rank: #244762 in Books
• Published on: 2007-01-01
• Original language: English
• Number of items: 1
• Binding: Paperback
• 125 pages

From Publishers Weekly
Debbie, the heroine of this insipid business novella, is an archetypal customer relations executive who fails to wring improved performance from her micro-managed and dispirited subordinates. CEO Jeff takes her under his wing to impart the wisdom of "servant leadership" as exemplified by such figures as Jimmy Carter, Spartacus and, most of all, Jesus of Nazareth. Under his mentor, Debbie realizes that a leader’s role is to inspire and empower underlings both in the workplace and in their personal lives. She learns to delegate so that she can focus on "vision" and "values." She commits herself to a project of "Reinventing Continuously" and she comes to understand that, since people are essences, not constructs, it’s better to leverage employees’ strengths rather than trying to fix their shortcomings; hiring decisions are therefore all-important and should involve no less than four exhaustive interviews. Armed with these principles, Debbie makes a spectacular new hire, gets her team to come up with the slogan "From Worst to First" and enlists them in continuous improvement of the work process. Soon performance skyrockets (exactly how remains somewhat mysterious), garnering Debbie a standing ovation and promotion to head of Leadership Development. Blanchard, co-author of The One Minute Manager, and Miller, an executive at the Chick-fil-A fast food chain, construct a rickety fictional matrix to support their high-minded but rather familiar leadership nostrums. Written in stilted business-school lingo ("‘Hi Deb! Looks like you’re managing by walking around today!’"), the narrative and dialogue elements come off as awkward filler that only accentuates the staleness of the truisms on offer.
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

About the Author
Few people have impacted the day-to-day management of people and companies more than Ken Blanchard. A prominent author, speaker, and business consultant, Ken is characterized by friends, colleagues, and clients as one of the most insightful, powerful, and compassionate men in business today. When Ken speaks, he speaks from the heart with warmth and humor. He is a polished storyteller with a knack for making the seemingly complex easy to understand. Mark Miller began his Chick-fil-A career working as an hourly team member at the company's Southlake Mall location in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, Mark has held several leadership positions. He has served in Corporate Communications, Field Operations, and Quality & Customer Satisfaction. Today, he is the Vice President, Training & Development. He is also a member of the Operations Council, and the Strategic Planning Team for Chick-fil-A, Inc.

From AudioFile
This unimaginative audio handbook falls back on a tired business training technique: telling the story of an imaginary employee who just can't seem to lead her team to excellence. With its plodding style, the book, as delivered by the patient, well-meaning Adamson, leads us through two CDs of information that could have easily been conveyed on one. This is not to say the content lacks merit, but a rewrite to update the material would enhance the production. D.J.B. © AudioFile 2005, Portland, Maine-- Copyright © AudioFile, Portland, Maine