Product Description

This book on Systems Applications Products in data processing (Release 3) provides usable, real-world methods and strategies for supporting a live SAP R/3 installation. Through screen captures, custom spreadsheets, and working templates, Supporting SAP R/3 increases your support staff's efficiency and productivity. Key emphasis is placed on helping individuals and businesses manage a new user base and generating their confidence in the SAP R/3 application.

Product Details

• Amazon Sales Rank: #2070557 in Books
• Published on: 1998-09
• Format: Illustrated
• Original language: English
• Number of items: 1
• Binding: Hardcover
• 496 pages

Amazon.com Review
Providing the best possible support for SAP R/3 is at the eponymous core of the ambitious Supporting SAP R/3. But thanks to the friendly writing style of author Dennis L. Prince, as well as the carefully and logically constructed format of the book, the overwhelming task of supporting such a complex application becomes a little less daunting. Prince launches his journey from the source, examining basic issues (such as "what does support mean?") to the more complex conundrums inherent in revamping and enlarging support structures. Tips to help administrators build a case for bumping up the size of the existing support staff are also included.

Once the fundamentals have been established, the author--who has survived several SAP R/3 implementations himself--begins to outline the best methods for surviving a SAP R/3 migration. He dives into such diverse topics as building a topnotch support team, troubleshooting and resolving common R/3 problems, and developing user confidence. The books wraps up with five appendices: "A Brief History of SAP," "An Overview of the SAP GUI," "Additional Tips and Tools," "Finding Additional Information," and "SAP Training Programs and Facilities." --Sarah L. Roberts-Witt

Customer Reviews

Yes you have to leave someone behind to support SAP
Having been through two SAP implementations and supported the FI/CO modules for two years I found this book on the mark. Of particular interest is the presentation of a dynamic support group that continuously evaluates it's role through the life cycle of SAP. This is not a book that one would give to your technical support group (not enought details). It is perfect for the application manager who must support the business processes of SAP.

Good book for those who minimized post-production support.
Prince does a good job of outlining and detailing the thought process that has to be gone through as the SAP home team ( those who will be responsible when the system fails) gets ready to "go live" with SAP. The first section talks about the "help desk" issues and are well stated and certainly worth preparing for. The inclusion of Chapter 5 " Supporting the Evaluation and Start Up Phase " seemed a little out of place to me but the points presented in that chapter had to be done somewhere. The post-production support process has many elements to it and those who have been suckled by the SAP consultant would do well to consider the thinking and steps they must go through to be the IT system owner again. The book touches on training but does not point out how the training team can be an essential element to getting a help desk off the ground. Prince also has a good chapter on testing which can also be tied to training and the post production support ( Help Desk) activity. The chapter on handoff puts meat behind the oft quoted but too freqently practised activity of transfering the knowledge base from the SAP consultants to the home team. I recomend this book to whoever finds himself/herself thinking about supporting the SAP R/3 system.

shallow, geared toward complete MIS novice
This is a SAP 101 book. Paragraphs on things that should take chapters if you are looking for any kind of detail. While there are no real good books on SAP, there are better ones than this for your money.